Privacy Notice

Information You Provide

When you send an enquiry, we collect your name, email address, optional phone number, selected service and the message you provide. The form also identifies the website from which the enquiry was sent.

Include only information needed to understand the commercial drainage request. Do not send payment card details, passwords, entry codes or sensitive personal information through the form.

How Enquiries Are Used

We use the details to understand your request, respond and help arrange the next step. The form asks for your agreement before the enquiry and contact details may be passed to a suitable local drainage firm.

The local firm may contact you about the job and handle the information under its own privacy arrangements. You can ask for its identity and privacy information before deciding whether to proceed with any proposed service.

The Basis For Handling Information

We process information to respond to the service request you initiate and, where applicable, to take steps at your request before a service contract. Your agreement is requested for passing your enquiry to a suitable local firm. Basic security and misuse prevention may involve a legitimate interest in protecting the service.

Storage And Retention

Enquiry information should be retained only as long as needed to respond, manage the request and meet applicable record-keeping duties. Access should be limited to those handling the enquiry. Any firm receiving your details is responsible for explaining its own retention arrangements.

Your Choices And Rights

Depending on the circumstances, you may ask to access, correct or erase your personal information, restrict its use or object to processing. You may also withdraw agreement to future sharing, although that does not undo sharing already completed lawfully.

Use the contact form and select “Not Sure Yet” to submit a privacy request, stating clearly that it concerns personal information. Include only enough detail to identify the enquiry. You can complain to the Information Commissioner’s Office if you are unhappy with how information is handled.

Cookies And External Resources

This static website does not set analytics or advertising cookies through its own page scripts. Fonts are loaded from Google Fonts, which receives the network information needed to deliver those files. Hosting and form services may process technical request information for delivery, security and abuse prevention.

Before You Submit

Read the agreement beside the form and submit only if you are comfortable with the described use of your details. A service enquiry is not consent to unrelated marketing.